The 24/7 AI front desk for modern service businesses.

The system

From inquiry to appointment — and back again.

We don't just generate leads. We build the loop that captures, responds, qualifies, books, follows up, and tracks them.

Calls, forms, and chat land in one place — not in a voicemail that never gets returned.

Capabilities

Presented where implementation can actually support them.

• Lead response

  Configured when the CRM and messaging channels are connected.

• Qualification

  Industry questions live in the workflow — not as a public chatbot on this site.

• Bilingual EN / ES conversations

  MelGroup is bilingual. Client-facing AI is configured per account.

• Appointment booking

  Requires a connected calendar in the client CRM.

• Missed-call recovery

  Wired through the phone and CRM stack during implementation.

• Follow-up

  Sequences after the first reply — email, SMS, or both.

• Lead routing

  By industry, territory, or team — when those fields exist in the CRM.

• Review requests

  Triggered after a completed job or closing — never fabricated ratings.

• Reactivation

  Quiet contacts invited back on a schedule the business chooses.

The MG AI Concierge on this site is a real project-brief intake — not a live AI agent connected to a visitor's CRM.